Shop rules

§ 1. General provisions

  1. These regulations, hereinafter referred to as the "Regulations", define the rules for using the online store located at the URL address , hereinafter referred to as the "Store".
  2. The store is run by Deskwise sp. z o. o . with headquarters: 64-980 Trzcianka, ul. Żwirowa 1. NIP: 7632144636 , KRS: 0000867978 , REGON: 387427158
  3. Store address and contact details: internet address –, e-mail –, telephone 515 132 179, correspondence address – ul. Żwirowa 1, 64-980 Trzcianka
  4. Information regarding the scope of personal data processing by the Store ("Privacy Policy") and the scope of use of cookies ("Cookie Policy") can be found at the URL
  5. Before using the Store, each person should read its Regulations.
  6. Making purchases in the Store requires the Customer to have an active and functional e-mail account.

§ 2. Definitions

The terms used in the Regulations mean:

  1. Store – an online store operating at , selling products remotely.
  2. Customer - any entity making a purchase in the Online Store in accordance with the Regulations, including both Consumers and Entrepreneurs.
  3. User – any entity using the Internet who enters the Store's website.
  4. Customer Account – a field containing data on transactions carried out
    and an instrument used to execute orders placed by the Customer.
  5. Newsletter - a service provided by the Online Store to Users who have consented to sending them the Newsletter, consisting in sending such Users all information about the operation of the Online Store, after the User voluntarily provides their e-mail address, name and surname.
  6. Consumer – a natural person performing a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity.
  7. Entrepreneur – a natural person, a legal person or an entity without legal personality, performing a legal transaction on its own behalf as part of a business activity
    or professional.
  8. Working days - days of the week from Monday to Friday, except public holidays
    from work.
  9. Regulations - this document specifying the terms and conditions of using the Online Store and purchasing products there.
  10. 10.Registration - voluntary provision of data by the Store Customer by completing the form available in this Store.

§ 3. Types and scope of the Store's activities

  1. The Store conducts distance sales of furniture assortments via the Internet.
  2. The items offered are new.

§ 4. Technical requirements

  1. In order to ensure proper and uninterrupted use of the Store, the Customer's station/terminal device must meet the following minimum technical requirements:
    1. active internet connection,
    2. acceptance of cookies and Java Scripts enabled
    3. active e-mail address
  2. The store is not obliged to provide the above devices and/or software.
  3. The installation of the software referred to in paragraphs 1 and 2 is the subject of a separate license agreement between the Customer and the licensor.
  4. The store's website is adjusted to a screen resolution of 2560 x 1600.

§ 5. Rules for making purchases

Before confirming the purchase, the Store provides the Customer with the following information:

  1. a detailed description of a given product and its features;
  2. the total price of the ordered products including taxes, as well as transportation, delivery or postal services fees, and summarizing the total amount of the order with the selected delivery option
  3. regarding the method and date of payment
  4. regarding the manner and date of performance by the entrepreneur.
  5. Purchasing a Product does not require registration in the Store
  6. Placing an order is done using a form available on the store's website, available after pressing the "buy now" button next to the description of a given product, or in the shopping cart summary, in which the Customer provides the following data:
    1. Name and surname or company name
    2. E-mail adress
    3. Phone number
    4. Shipping address details
  7. The customer places an order after reading the information specified in the Store Regulations and the information indicated in section 2, which will be displayed in electronic form at the last stage of completing the electronic form preceding expressing the will to be bound by the contract by clicking the "I order with the obligation to pay" button. After reading the collected information specified for a given Customer's order, the Customer expresses his will to be bound by the contract by pressing the "I order with the obligation to pay" button.
  8. All prices given on the Store's website are in Polish zloty and include VAT. The price displayed in the basket summary before placing the order includes shipping costs in accordance with the option selected by the Customer.
  9. The store undertakes to deliver items free of defects.
  10. The order is considered accepted for processing after the Store confirms acceptance of the order placed by the Customer.
    1. confirmation of order acceptance is sent automatically after the Customer places the order;
    2. The Store may suspend acceptance of the order if there are any doubts as to the truthfulness or reliability of the data provided by the Customer in the registration form. In such a case, the Store will immediately contact the Customer to clarify the doubts.
    3. If some of the products included in the order are unavailable, the Customer will be informed immediately. The customer decides whether the order is to be completed within a different time frame.
    4. During the pandemic period caused by the COVID-19 virus, the order completion date may change at any stage.
  11. The Customer and the Store are bound by the price of the Product applicable at the time of placing the order.
  12. The following payment methods are accepted in the Store:

a) standard online transfer,

b) electronic payment system.

13. The deadline for payment is 3 days from receiving order confirmation.

14. The contract is deemed concluded upon confirmation of order acceptance and payment by the Customer, after receiving confirmation of acceptance of the order for execution.

15. The ordered goods are shipped within 30-60 business days from the receipt of the amount due for the product. If you choose payment in advance, if the order concerns a product that exceeds our standards, the delivery date is considered separately and there is no justification specified in point 3.

16. Parcels are sent via a forwarding courier company. Shipping costs are specified in the Shipping tab. The cost of international shipments is agreed individually with the customer - depending on the destination place of delivery.

17. If you order several items of goods, the goods are usually packed separately due to the size of the goods.

18. The customer will be notified about the shipment of the goods by e-mail or telephone.

19. If the goods are to be sent by the Store to a Customer who is a consumer, the risk of accidental loss or damage to the item (goods) is transferred to the Customer upon its delivery to the Customer. The delivery of an item (goods) is deemed to be when the Store entrusts it to the carrier.

20. Together with the Product, a final invoice confirming the shipment of the goods is sent.
The customer is obliged to provide full data necessary to properly issue an invoice:

  1. Name and surname/company,
  2. Residence/registered address,
  3. NIP number (in the case of companies), PESEL number (individuals),
  4. Order number,
  5. Address for correspondence

Each customer registering and/or placing an order agrees to receive information related to the course of the transaction and notifications of changes to these Regulations to the e-mail address provided.

On our store, payments are handled by Przelewy24,

PayPro SA

street Pastelowa 8, 60-198 Poznań

NIP: 779-236-98-87

REGON: 301345068

District Court Poznań - Nowe Miasto and Wilda in Poznań,
8th Department Commercial Register of the National Court Register No. KRS 0000347935,
amount of share capital: PLN 5,476,300.00 , paid in full

If there is a need to refund funds for a transaction made by the customer with a payment card, the seller will make the refund to the bank account assigned to the Ordering Party's payment card.

21. Other information regarding the operation of the Website, as well as containing commercial information about new products or services of the Website, promotions of the Website and the products of the Administrator's partners will be sent only to those Customers who have consented to it.

22. Transactions and orders placed using errors will not be processed.

23. Finish colors may differ from the actual ones. Differences may result from individual monitor settings.

§ 6. Implementation time

1. Delivery time for all desks is 4 to 6 weeks, excluding holidays etc.

2. Delivery time for all other products is up to 6 weeks. Humanscale is up to 6 weeks.

§ 7. Complaints

  1. In the scope of complaints, the Customer who is a Consumer may exercise the rights granted by the provisions of the Civil Code of April 23, 1964 (Journal of Laws No. 16, item 93, as amended) and the Act of May 30, 2014 on consumer rights ( Journal of Laws of 2014, item 827 of June 24, 2014).
  2. The Store is liable to the Customer under the warranty if the sold item (goods) has a physical or legal defect. A physical defect consists in the non-compliance of the sold item (goods) with the contract. In particular, the sold item (goods) is inconsistent with the contract if:
  1. there are no properties that an item of this type should have due to the purpose specified in the contract or resulting from the circumstances or purpose;
  2. there are no properties of which the Store assured the Customer, including by presenting a sample or pattern;
  3. it is not suitable for the purpose about which the Customer informed the Store when concluding the contract, and the Store did not raise any objections to its intended use;
  4. was delivered to the Customer in an incomplete condition.
  1. Complaints regarding ordered goods may be submitted by e-mail to or by registered mail to the following address: ul. Żwirowa 1, 64-980 Trzcianka.
  2. When submitting a complaint, please provide the following data: Customer's name and surname, address, data allowing identification of the sale (e.g. login, order number, transaction date), subject and reason for the complaint, contact details.
  3. When determining the method of fulfilling the Store's obligations regarding a reported complaint regarding physical or legal defects of items, the Customer who is a consumer has the right to submit a declaration of price reduction, unless the Store immediately and without excessive inconvenience to the Customer replaces the defective item with a defect-free one or a defect-free one. will delete. This limitation does not apply if the item has already been replaced or repaired by the seller (Store) or the Store has not fulfilled the obligation to replace the item with a defect-free one or remove the defect.
  4. If the Customer is a Consumer, he may, instead of removing the defect proposed by the Store, demand replacement of the item with a defect-free one or instead of replacing the item, demand removal of the defect, unless bringing the item into compliance with the contract in the manner chosen by the Customer is impossible or would require excessive costs compared to the method. proposed by the Store. When assessing the excess of costs, the value of the item free from defects, the type and significance of the defect found, and the inconvenience to which the Customer would be exposed to a different method of satisfaction are taken into account.
  5. The reduced price should be in such proportion to the price resulting from the contract that the value of the item with a defect remains to the value of the item without the defect.
  6. The customer cannot withdraw from the contract if the defect is immaterial.
  7. Complaints submitted by the Customer will be considered within 14 days from the date of their submission. Lack of declaration within this period is considered as acceptance of the claims submitted by the Customer.
  8. The customer will be notified about the resolution of the submitted complaint by the same means by which the complaint was sent, unless the customer reserves a different form of contact. The resolution of the complaint will also be sent electronically to the e-mail address provided by the Customer.
  9. If the complaint is resolved positively, the Store sends the Goods to the Customer free from defects or with the defect removed within a reasonable time. If repair or replacement of a given product is not possible for the reasons indicated in section 5 and 6, the Store, in accordance with the alternative request submitted by the Customer, will reduce the price of the product, plus shipping costs.
  10. The right to warranty is excluded for Customers making purchases as Entrepreneurs.

§ 8. Withdrawal from the contract

1. The Buyer, who is a Consumer within the meaning of the Civil Code, who has concluded a Sales Agreement with the Seller, has the right to withdraw from it without giving a reason within 14 days.

2. The period for withdrawing from the Sales Agreement begins from the moment the Consumer takes possession of the Goods.

3. The declaration of withdrawal should be submitted in writing to the Seller's address or in electronic form to the Seller's e-mail address.

4. In the event of withdrawal from a distance contract, the contract is deemed not to have been concluded.

5. The Seller is obliged, within 14 business days from the date of receipt of the declaration of withdrawal from the contract, to return to the Consumer all payments made by him, including the costs of Product Delivery. The Seller refunds the payment using the same payment method used by the Consumer, unless the Consumer has expressly agreed to a different method of return. The Seller may withhold the refund of payments received from the Consumer until he receives the Goods back or until the Consumer provides proof of returning the Goods, depending on which event occurs first.

6. If the Consumer has chosen a Delivery method other than the cheapest one, the Seller is not obliged to reimburse the additional costs incurred by the Consumer.

7. The Consumer is obliged to return the product to the Seller within 14 business days from the date on which he withdrew from the Sales Agreement. The consumer returns the product to the Seller's address.

8. The Consumer is responsible for reducing the value of the Goods resulting from using them in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods.

9. The consumer bears the direct costs of returning the Product.

10. The products we offer are non-prefabricated, manufactured to order, to meet specific requirements and specifications of the customer or to meet his individual needs, specified in the specifications on the product page or invoice, and it is not possible to withdraw from the contract once the production process has started.

§ 9. Information on wooden and wood-based materials.

All wooden and wood-based materials have the right, due to their natural properties, to work/change dimensions within specified tolerance ranges. The behavior of the above-mentioned materials is influenced by factors such as air humidity, ambient temperature, and distance from the heat source. In extreme cases, when the material is directly exposed to a heat source with a temperature above 45 degrees Celsius, cracks are possible due to the resulting thermal stresses.

  1. Natural wood

In the case of countertops made of solid wood and solid wood combined with natural Forbo linoleum, there may be dimensional deviations (length, width, thickness) and deviations in edge straightness and rectangularity.

Due to the specific application and processing of solid wood, which adapts the material to be suitable for countertops, we reserve the right to apply internal standards that the customer accepts at the time of purchase. The standards apply to the finished product, hereinafter referred to as the product.

I. Deviations from the nominal dimension: ± 20 mm

II. Thickness deviations in the range >12 <=25: ± 2 mm12 xtagstartz=25: ± 2 mm12 xtagstartz=25: ± 2 mmxtagstartz/p>


Please be advised that the delivery and/or assembly service is provided by an external entity.

Deskwise is not responsible for any damage incurred during transportation.

Packages and contents (mainly desk products) should be inspected in the presence of suppliers, and any discrepancies must be included in the transport company's delivery report. Particular attention should be paid to the desk top (large package) and electric columns (small package). This protocol constitutes the basis for further complaint actions.